Contact support
Send us a detailed description of the problem. We can investigate the HBFmarket interface and keeper activity, but we cannot reverse blockchain transactions, recover wallet credentials, or change a Polymarket market outcome.
Email support
Include the wallet address involved in the issue.
Before you write
- Refresh the page and confirm your wallet is connected to the expected account.
- Check the authoritative transaction or order status on the relevant provider.
- Record the approximate time and the exact error message before retrying.
- Avoid submitting the same order or transaction repeatedly while its status is unclear.
What to include
The right context helps us investigate without asking for sensitive information.
Your public wallet address
The market or event URL
Order, transaction, or stop-rule ID
Approximate time and timezone
What you expected to happen
The displayed error or screenshot
Protect your wallet
Never send secrets to support
Never share a private key, seed phrase, wallet recovery code, password, full CLOB credentials, or raw signing material. HBFmarket support will never ask for them or ask you to transfer funds to “verify” your account.